Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may
be occasions where errors arise. Should such a situation occur Snoffie cannot accept your order. In
the event of a mistake you will be contacted with a full explanation and a corrected offer. The
information displayed is considered as an invitation to treat not as a confirmed offer for sale. The
contract is confirmed upon supply of goods.
Customer satisfaction is very important to us here at “Snoffie”. If you are not satisfied with your
purchase, please email us at email@example.com within 48 hours of your receipt of goods to explain
why you are not happy with your purchase. Once we have confirmed we are able to accept your
return, we will issue you a Returns Authorisation number, then process a replacement item. Please
do not send an item to “Snoffie” without contacting us first, any item returned without a number
will not be refunded or replaced.
Please be advised no returns or refunds will be allowed on personalised items that are specially
made, or ordered, with your choice of name, fabric, message or other customised aspect that makes
the item unique to your requirements and therefore cannot be resold.
For reasons of hygiene and public health, refunds/exchanges are not available for earrings or used
goods (this does not apply to faulty goods – faulty products will be exchanged like for like)
Discounted or our end of line products can only be returned for repair no refunds of replacements
will be made.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive
your products ordered please contact us. In the unlikely event that the product arrives damaged or
faulty, please contact Snoffie immediately, this will be given special priority and rushed through
production as quickly as possible. Any incorrect items received all delivery charges will be
refunded back onto you credit/debit card.
At Snoffie we try to make the delivery process as simple as possible and our able to send your order
either you home or to your place of work. W e ship our items throughout the EU.
Delivery times are calculated in working days Monday to Friday. If you order after 2 pm the next
working day will be considered the first working day for delivery. In case of bank holidays and over
the Christmas period, please allow an extra two working days.
We aim to deliver within 3-5 working days but sometimes due to high order volume certain in sales
periods please allow 7 days working before contacting us. We will attempt to email you if we
become aware of an unexpected delay.
All small orders are sent out via CTT post service, if your order is over €15.00 it might be sent out
via CTT Registered service, which will need a signature, if you are not present a card will be left to
advise you to pick up your goods from the local Post office.
Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an
extra cost to you or you can collect the package from your local post office collection point.
This policy covers all users who register to use the website. It is not necessary to purchase anything
in order to gain access to the searching facilities of the site.
We have taken the appropriate measures to ensure that your personal information is not unlawfully
processed. Snoffie uses industry standard practices to safeguard the confidentiality of your personal
identifiable information, including ‘firewalls’ and secure socket layers.
During the payment process, we ask for personal information that both identifies you and enables us
to communicate with you.
- We will use the information you provide only for the following purposes.
- To send you newsletters and details of offers and promotions in which we believe you will be interested.
- To improve the content design and layout of the website.
- To understand the interest and buying behaviour of our registered users
- To perform other such general marketing and promotional focused on our products and activities.
Conditions Of Use
Snoffie and its affiliates provide their services to you subject to the following conditions. If you
visit our shop at Snoffie you accept these conditions. Please read them carefully, Snoffie controls
and operates this site from its offices in Portugal.
All content includes on the site such as text, graphics logos button icons images audio clips digital
downloads and software are all owned by Snoffie and are protected by international copyright laws.
License And Site Access
Snoffie grants you a limited license to access and make personal use of this site. This license does
not include any resale’s of commercial use of this site or its contents any collection and use of any
products any collection and use of any product listings descriptions or prices any derivative use of
this site or its contents, any downloading or copying of account information. For the benefit of
another merchant or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any
commercial exploited without written consent of Snoffie.
Snoffie attempts to be as accurate as possible however we do not warrant that product descriptions
or other content is accurate complete reliable, or error free.
From time to time there may be information on Snoffie that contains typographical errors,
inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update
information at any time without prior notice. (Including after you have submitted your order) We
apologies for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice the prices advertised on this site
are for orders placed and include VAT.
Please review our other policies posted on this site. These policies also govern your visit to Snoffie.